![]() If your lock can be locked/opened with the Nest App but not with the Keypad, check the section Nest Yale Lock Keypad Not Working detailed below. If that doesn’t work, ensure the Lock’s Wi-Fi connection is active. If you can’t lock/open your door using the app, try to hold the button on the Nest App for a second or more instead of simply tapping it. Your Nest Yale Lock buttons not working might mean one of three things: either you can’t lock/open the door using the Nest App, you can’t use the Keypad, or you can’t use both. If none of this is the issue, then the excessive power drains are likely an issue with the device itself, e.g., an out-of-date module firmware or some other internal defect, in which case you should contact the manufacturers. To fix this, get in touch with the panel manufacturers. If this is the case, move the hub closer to the door or get a repeater.Īnother possible cause is excessive polling by the panel used. You’d need to use a repeater if it has to be that fast away. Your lock should be at most 20 ft from the hub. If that is not the issue, check to ensure a manageable distance between the lock and the panel or hub, as this could lead to excessive battery drain. If it isn’t, that is likely the problem and should be fixed. ![]() If there isn’t any damage, check to see that the harness (white cable) is routed correctly, wired under the deadbolt latch, and through the vertical rectangular hole inside the mounting plate. If there is, this is likely the issue, and it’d need to be fixed, preferably by a professional. If the issue persists, check the device to see if there is any damage to the wiring. Replace the battery and see if the problem persists. The issue may be the battery and not your lock at all. Here are a few steps to troubleshoot the issue: If the battery of your lock drains too quickly, though, then there is a problem.Įxcessive Nest Yale Lock battery drain can be due to several different reasons. ![]() Like every other battery on the planet, it is normal for the battery of your Yale Nest Lock to drain. Once you factory reset the Nest Yale Lock and re-power up the device with it installed correctly in the door, the lock should retry the calibration process and get the direction right now.
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